Product shipping in your collaborations
On this page
When a brand needs you to show its product, it sends it to you at no cost to you: you pay nothing and it does not affect what you get paid. You only need to fill in your shipping address in the collaboration.
How to know if shipping is included
- In the brief, under Logistics, you will see Product shipping with Yes or No.
- In your collaborations, the label Product shipping required or No product shipping.
- Also check whether there is a Location required: some brands need you to record in a specific place.
Keep this in mind before applying or accepting: if there is a product, you will need to receive it in time to record before the delivery date.
Step by step
You are selected or accept the invitation
The collaboration appears under My collaborations with the Shipping address section pending.
Fill in your address
Enter the recipient’s name, phone number, address, city, province or region, postal code and country. If necessary, add shipping notes. Click Save address.
The brand ships the product
The brand receives a notification with your address and takes care of the shipping. You can coordinate details, such as the courier or tracking, via the chat.
Record and deliver
When you receive it, record the video and deliver it before the date in the brief.
Who is responsible for what
| Task | Who |
|---|---|
| Provide the shipping address | You, in the collaboration |
| Pay for and manage shipping | The brand |
| Report if something does not arrive or arrives damaged | You, via the chat with the brand |
| Return the product, if the brand requests it in the brief | You, as instructed by the brand |
HICARI does not manage transportation: shipping is the brand’s responsibility, and it chooses the courier.
Do I have to pay anything for shipping?
No. Shipping is free for you and does not affect your payment as a creator.
Can I change the address?
Yes, while the collaboration is ongoing. Once it ends, you will see This address can no longer be edited. If the brand has already shipped the package, notify it via the chat as well.
Do I always have to provide the same address?
No. Each collaboration has its own shipping address, so you can receive it at home or at another address, whichever is more convenient for you.
What should I do if the product is delayed or does not arrive?
Talk to the brand via the chat: it has the tracking information. If the delivery date is at risk, agree on how to proceed. If you cannot resolve it, write to Support.
Do I get to keep the product?
It depends on the brand. If it needs to be returned, this will be stated in the brief; in that case, return it as instructed.