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HICARIHelp center
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Settings, vacation mode and account deletion

On this page

Your account settings are in Portfolio and profile → Settings: email, password, vacation mode and account deletion. Choose the notifications you want to receive in the Notifications tab.

Change your email

Enter the new email in Settings. We’ll send a confirmation link to your current email and, when you open it, a 6-digit code to the new one. Enter it and click Verify new email.

Change or add a password

  • If you log in with a password: enter your current and new passwords (between 8 and 128 characters) and click Save password.
  • If you log in with Google or Apple: click Add password and we’ll send a secure link to your email to create one.
  • If you don’t remember it: click I don’t remember my password (or Forgot your password? on the login screen) and follow the link you’ll receive by email.

Vacation mode

Activate it when you can’t accept work: holidays, exams or a particularly busy period. While it’s activated:

  • You won’t receive private invitations.
  • You’ll be removed from the creator catalogue that brands see.

Collaborations you already have in progress continue as usual, and you’ll need to deliver them. When you return, deactivate it to appear again.

Notifications

  • Email: we’ll write to you when there are updates about your invitations, collaborations, payments or support tickets, and when you have unread messages.
  • Push: only in the HICARI app. In the Notifications tab, choose which types you want to receive.

Delete your account

In Settings → Delete account, enter your email to confirm and click Delete account. Your account will be permanently deleted, or anonymised if we need to retain the financial history. You’ll be logged out and won’t be able to log in again.

Can I have a creator account and a brand account with the same email?

No. A single email can only be used for one account type. For a brand account, use another email.

How do I change my photo, text or categories?

In Portfolio and profile, under the Portfolio and Profile and content tabs. We explain it in Complete your profile and portfolio.

Can I recover a deleted account?

No. Account deletion is permanent: if you want to return, you’ll have to create a new account.

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