What happens if the creator doesn’t make the requested changes
On this page
If the creator doesn’t make the changes you requested or delivers something that doesn’t follow the brief, don’t approve the collaboration. Let us know from Support: the HICARI team will review the case and, if the video clearly fails to meet what was agreed or doesn’t reach the minimum quality standard, a new video will be delivered at no cost.
What it means not to make the requested changes
- Doesn’t make the adjustments you requested during the review.
- Delivers a version that still doesn’t follow the brief.
- Ignores essential corrections: text, shots, subtitles or tone.
- Changes things you didn’t ask for or changes the style without reason.
- Stops responding.
What to do, step by step
Don’t approve it yet
When you approve it, payment is released to the creator and you can no longer request changes or cancel the collaboration.
Talk to the creator via chat
Sometimes it’s a misunderstanding. Remind them of the brief and your review comments, and ask when they can send the new version.
Open a ticket with Support
In Support, click Open ticket and provide the request, the creator, what you asked for and what you received. We’ll respond in less than 24 h.
HICARI reviews the case
The team checks the brief, your change request and the deliveries. If the failure to comply is clear or the video doesn’t reach the minimum quality standard, a new video will be delivered at no cost.
If the creator doesn’t respond or can’t continue
You can request the cancellation of that collaboration: in the collaboration with the creator, click Cancel request and provide a specific Reason, for example, that the creator isn’t responding or isn’t meeting what was agreed. Cancellation isn’t automatic: the HICARI team reviews it and it only affects that creator. When you request it, you choose what to do if it’s approved:
- Move to active: the request becomes available again so you can choose another candidate, and the held balance remains.
- Delete this collaboration: we remove that creator and return the held amount for them to your balance.
For private requests, the request becomes active again with the held balance so you can invite another creator. Cancellation isn’t possible once the collaboration has been approved. You can find all the details in problems with a creator.