Your account: email, password, chat emails and account deletion

Your login details and notifications are in Personal settings, in your user menu (top right). The profile creators see and your billing details are in My accounts.

1. Under Email address, enter the new email and click Request email change.
2. Open the confirmation link we send to your current email, with your session started.
3. Enter the code sent to your new email and click Verify new email.

Enter your Current password and New password (minimum 8 characters), confirm it and click Update password. If you sign in with Google, click Create a password and we’ll send you an email with a link to create it. Don’t remember it? Use Forgot your password? on the login screen.

Enable or disable the email that notifies you when a creator messages you and the reminder about unread messages after 48 hours. Important emails about your account (payments, invoices, invitations, deliveries or usage rights about to expire) will continue to reach you.

In My accounts, open your account and go to Account settings. There you can edit:

• Account name: this is the name creators see, not your personal name.
• Profile picture: a square image in JPG, PNG or WebP, up to 5 MB.
• Description: what your brand does.
• Company website.

Your billing details are on the same page.

Go to the brand login with your email and password or with Continue with Google, depending on how you signed up.

In Personal settings, go to Delete account, enter your email to confirm and click Delete account. Your account will be permanently deleted or, if we need to retain your payment and invoice history, anonymized. You will be logged out and will not be able to log in again.

Deleting one of the accounts in My accounts is different from deleting your user: you can only delete an account if it is not the last one you have and it has no balance left.

For any other requests concerning your personal data, email us at hola@hicari.io.